How to Contact Us
Training Camps
Visit our camp page or send an email to our camp director.
Customer Service
We recommend contacting us by email if possible if you have a question about your order or delivery. Send an email to our customer service rep or if necessary US customers can call us toll free at 1-877-657-9794.
Suggestions and Comments
We are all ears and want to hear any comments you might have about our site, apparel, camps and otherwise.
If you want to say hello, just send us an email or visit us on Facebook.
Privacy Policy
We work to protect the security of your Personal Information during any transmission of the same by using Secure Sockets Layer (SSL) software, which encrypts information you input.
External Links
Poppy Sports does link to other sites, but we are not responsible for the privacy policies for those sites.
Product Availability
We make every effort to keep the store updated with the most current inventory. Sometimes, however, someone may place an order for an item that has sold out minutes before. We apologize for any inconvenience this may cause.
Since the website is updated frequently, please empty your cache before you start shopping so that you may shop from the most recent version.
Sizing
Sizing of clothing is standard US sizing.
Since different manufacturers have different sizing mechanisms, we advise you to refer to the sizing chart on each product page to determine your size for that manufacturers clothing.
UK customers, PLEASE refer to the sizing charts on each product page to determine your US sizing.
Sales and Discounts
Sales or discount prices may not be used in conjunction with other discount offers. Please contact us by email with any questions.
Exchanges and Returns
Our commitment is to the absolute best shopping experience for our customers.
All items must be returned in new, unused, re-sellable packaging with a copy of the original invoice within 20 days of invoice for US customers and 30 days for UK Customers and other orders outside of the US.
No return authorization is needed, but you must complete the necessary return form that arrived in the shipment. Clothing items must be unworn with all tags attached. Due to health restrictions, all swim items cannot be returned or exchanged (with the exception of wetsuits.) Sale items are not eligible for returns and exchanges.
If product is returned that is not in a re-sellable or unworn condition, Poppy Sports will return product to the customer at the customer’s expense.
Poppy Sports will cover shipping charges, both back and forth, in the event of a defective, damage during shipping, or improperly shipped items.
Our returns address is:
Poppy Sports
PO BOX 6478
Denver CO 80206
USA
The customer is responsible for all shipping charges back to Poppy Sports, unless otherwise noted. Upon the receipt of your return or from the date of cancellation, Poppy Sports will contact you via email. We will work to return or exchange the product as soon as possible. Please allow one billing cycle, from the date of email confirmation of return or cancellation, to receive credit adjustments.
If you have any further questions, contact us via email.
US Shipping Information
Shipping costs are determined by weight and are automatically calculated. Regular shipping within the United States may take up to 5-10 business days. If you have a specific question regarding delivery times, please contact us by email at customerservice@poppysports.com.
Shipping Options:
- USPS First Class
- USPS Priority
- USPS Express
Orders must be received before 12pm Mountain Standard Time to be shipped that same day.
UK Shipping Information
Getting your Shipment Across the Atlantic:
Poppy Sports is working with Bundle Box, experts in Transforming Cross Border Commerce who consolidates our shipments to the UK giving us economies of scale which, in a nutshell, means lower international shipping costs for you!
Customs:
All customs forms, VAT and duty charges are taken care of from our end meaning you can sit back and plan your next sporting adventure while your package is delivered right from our warehouse right to your front door.
Duties and VAT:
Please note that while we keep shipping costs as low as possible we are legally obliged to charge 17.5% VAT to all orders into the UK where applicable, as well as import duty charges where applicable. Sorry folks, but these charges are non-negotiable. However, we are confident that even with these necessary charges, you will be thrilled with the performance quality, US pricing, and selection of our clothing.
If you envisage shipping regularly from our site, or indeed any other US online retail site, consider setting up your own Bundle Box to consolidate your own shipments from the US.
UK Shipping Times International Air Freight:
On average 8-10 business days dependent on timing of flights.
Miscellaneous
Poppy Sports reserves the right to hold any order for suspected fraud. In this event, the customer will be notified. If shipping and billing addresses are different, Poppy Sports reserves the right to verify information and this may cause delay in delivery time.
All website orders and phone orders are subject to Poppy Sports’ acceptance. This includes data entry errors, stock availability, clearance prices, and special orders.
If you have any questions, contact us via email. We are available from 10am to 4pm Mountain Standard Time, Monday-Friday.
